Privacy Policy - Apex Apparel Fashion

Apex Apparel Fashion – F.Z.E

Business ：

1. Ready-made Garments Trading Import & Export

2. Wholesale of Eastern Carpet

3. Wholesale of Moquette Trading – Import & Export

4. Wholesale of Leather Bags and Other Leather Products Trading – Import & Export

5. Fashion and Clothes Designing

6. Wholesale of Textiles and Clothes Trading – Import &Export

7. Blankets, Towels & Linens Trading – Import & Export

Office：THE BINARY BY OMNIYAT – 2101，Business Bay，Dubai

Email:apexapparel81@gmail.com

Tel:0527296866

APEX APPAREL FASHION – F.Z.E CORPORATE POLICIES

Apex Apparel Fashion – F.Z.E is a distinguished trading and design enterprise based in Dubai, operating as a Free Zone Establishment. We specialize in the import, export, and wholesale distribution of premium textiles, fashion garments, carpets, moquette, leather goods, blankets, towels, and linens. With a commitment to quality and craftsmanship, we serve both wholesale and retail clients across the UAE and international markets.

Our Core Business Activities:

Ready-made Garments Trading – Import & Export
Wholesale of Eastern Carpet
Wholesale of Moquette Trading – Import & Export
Wholesale of Leather Bags and Other Leather Products – Import & Export
Fashion and Clothes Designing
Wholesale of Textiles and Clothes Trading – Import & Export
Blankets, Towels & Linens Trading – Import & Export

Contact Information:

Office Address: THE BINARY BY OMNIYAT – 2101, Business Bay, Dubai, UAE
Email: apexapparel81@gmail.com
Phone: 0527296866

Corporate Culture & Values

Our Mission
To deliver excellence in textile and fashion trading by offering premium quality products, exceptional service, and value-driven partnerships to clients across the globe.

Our Values

Quality Assurance: We source and supply only products that meet rigorous quality standards, ensuring durability and aesthetic appeal.
Integrity & Transparency: We operate with complete honesty in all business dealings, adhering strictly to UAE laws and ethical trade practices.
Client Partnership: We view our clients as long-term partners, committed to their success through reliable service and consistent product quality.
Compliance Excellence: We uphold the highest standards of regulatory compliance, protecting consumer rights and personal data in accordance with UAE legislation.

Compliance Commitment
We operate in accordance with:

Federal Law No. 15/2020 on Consumer Protection – safeguarding consumer rights in all commercial transactions
Federal Decree-Law No. 45/2021 on Personal Data Protection (PDPL) – ensuring responsible handling of personal data
Cabinet Decision No. 66/2023 – the Executive Regulation of the Consumer Protection Law
Cabinet Resolution No. 56/2024 on Telemarketing Regulations – governing responsible marketing practices

Operational Policies

1. Delivery Policy

Local Delivery (UAE)

In-stock items are delivered within 2–5 business days to addresses across the UAE.
Free Delivery Policy: Free doorstep delivery is available within Dubai city limits for orders meeting a minimum value threshold (as specified at the time of purchase).

International Delivery

We ship globally via sea and air freight. Lead times vary by destination, typically ranging from 7–21 business days.
Tracking: Customers will receive a Bill of Lading or tracking number once the shipment is dispatched.
Duties & Taxes: For international exports, the recipient is responsible for any applicable customs duties, taxes, and regulatory fees.

Supplier Obligations
Under Article 6 of Cabinet Decision No. 66/2023, suppliers must provide consumers with an invoice containing: name and address of the supplier, date, description of commodity, quantity, price in local currency, warranty period, and commercial registration number . Invoices must be issued in Arabic, with other languages permissible alongside .

2. Cancellation Policy

Wholesale Orders

Cancellations for wholesale orders must be initiated before the order is dispatched.
Orders cancelled after dispatch are subject to the return and exchange policy.

Retail Orders

Cancellations may be accepted within 24 hours of order placement provided the order has not yet been processed or dispatched.
Once dispatched, the product exchange policy applies.

Consumer Rights
Under Article 9 of the Consumer Protection Law, suppliers must establish and communicate clear policies regarding refunds, returns, and cancellations .

3. Return & Exchange Policy

Eligibility

Returns or exchanges must be initiated within 7 days of delivery.
Items must be in original packaging, unused, and with all tags/seals intact.

Wholesale Orders

Due to the nature of bulk trading, returns are generally accepted only for manufacturing defects or shipping errors.

Exclusions

Custom-designed fashion pieces and cut-to-size moquettes are non-returnable, as these are bespoke items made to client specifications.

Defective Products

If a product defect is discovered, the supplier is required to liaise with the competent authority and may be required to withdraw the good from the market, provide a full refund, or supply alternative goods without charge .

Consumer Protection
Under Article 6 of the Consumer Protection Law, consumers have the right to return goods that are defective, damaged, or not as described .

4. Warranty Policy

Carpets & Textiles

We offer a 6-month limited warranty against manufacturing defects (e.g., stitching failures or significant discoloration) from the date of delivery.

Leather Goods

Our leather products carry a 1-year warranty on hardware (e.g., zippers, buckles) and structural integrity.

Garments & Apparel

Garments are warranted against manufacturing defects for 30 days from delivery.

Limitations

Warranty does not cover normal wear and tear, accidental damage, improper cleaning or maintenance, or damage caused by misuse.

Warranty Documentation
Under Article 11 of the Consumer Protection Law and Cabinet Decision No. 66/2023, suppliers must provide consumers with a warranty document containing: name and particulars of the supplier, date of purchase, warranty period, name/model/serial number of the commodity, and exclusions from warranty . Failure to provide a warranty document carries a fine of AED 100,000 .

5. Privacy Policy (Client & Commercial Data Protection)

Legal Compliance
This Privacy Policy is established in accordance with:

Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL) – a comprehensive framework for safeguarding personal data in the UAE
Federal Law No. 15/2020 on Consumer Protection, Article 7 – protecting personal data collected from consumers and prohibiting its unauthorized use for marketing purposes
Cabinet Resolution No. 56/2024 on Telemarketing Regulations – governing the use of consumer data for marketing calls

5.1 Data Collection & Use

We collect personal information (name, phone number, email address, delivery address) solely for order processing, delivery, and business communication.
We do not sell, rent, or share your personal data with any third parties for marketing purposes without your explicit prior consent.
Consumer personal data may not be disclosed without consent or traded for reprocessing by companies wishing to market products or services .

5.2 Data Security

We implement appropriate technical and organizational measures, including encryption and pseudonymization, to ensure data protection as mandated by the PDPL .
Controllers are required to apply procedures and measures to protect the privacy and confidentiality of personal data .

5.3 Your Rights Under UAE Law
Under the PDPL, you have the following rights regarding your personal data :

Right to Obtain Information (Article 13) – to know how your data is processed
Right to Request Personal Data Transfer (Article 14)
Right to Correction or Erasure (Article 15) – to request correction or deletion of inaccurate or incomplete data
Right to Restrict Processing (Article 16)
Right to Stop Processing (Article 17) – particularly for direct marketing purposes

To exercise these rights, please contact us at apexapparel81@gmail.com.

5.4 Telemarketing Compliance
We comply with Cabinet Resolution No. 56 of 2024 concerning telemarketing regulations, which requires that :

Marketing calls are made only between 9:00 AM and 6:00 PM
The company identifies itself and the purpose of the call at the beginning
Consumer numbers registered in the Do Not Call Registry (DNCR) are not contacted
Consumer personal data is not disclosed without consent or traded for reprocessing

Violations may result in fines of up to AED 150,000 for repeat offenses .

5.5 Website Cookies & Embedded Content

When you visit our website, cookies may be used to enhance your browsing experience and analyze traffic patterns.
Our site may include embedded content (e.g., videos, images) from third-party platforms. These external websites may collect data about you and use their own cookies. We recommend reviewing their privacy policies separately.

5.6 Data Retention

Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
For registered users, personal information provided in user profiles is stored. Users can see, edit, or delete their personal information at any time (except username).
You may request an exported file of the personal data we hold about you, or request erasure of personal data we hold, subject to administrative, legal, or security obligations.

6. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the total amount paid by the Client for the specific product in dispute. We are not liable for indirect, incidental, or consequential damages.

7. Governing Law

These Terms are governed by and construed in accordance with the laws and regulations of the United Arab Emirates, as applied in the Emirate of Dubai, and are subject to the regulatory framework of the Ministry of Economy and the Dubai Development Authority (DDA) .

For any questions regarding this policy, please contact us at apexapparel81@gmail.com or call 0527296866.